Your computer from the USB rather then the computer and you should be aloud to keep your personal files. this will give you the option to factory reset Now youll need access to another computer or laptop or anything with a USB port to dowload the file onto the usb once youve done that you power your pc (the messed up one) all the way down and put the usb in. This is the program youll need to download on to the USB. Now this will take you step by step on how to install the USB. (read everything first at least till second
I had this same issue because of a virus though.i wish i could see the video (its set to private) to know for sure if the same issue but either way i know of one for sure solution and one that mite work.įirst a restart with a usb would be your easiest option the process isnt to difficult if you follow the step in this link you shouldnt have an issue getting it set up i tryd to find links from reliable sources.
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